When to create it, how long it collects
Create the album whenever you like; the retention clock is anchored on the event date, not on the day you bought it. A free album lives 30 days from the party, and the paid plans 90, 183 or 365.
If the date is already in the past, the clock starts now instead. That case is common — people find us the morning after.
The clock starts at the party
An album lives its plan s retention window measured from the event date, not from the moment you paid. Creating it 4 months ahead therefore costs you no collecting time at all, and there is no reason to wait — an album created early is an album whose code is printed early.
This is also why the date field matters more than it looks. It is not decoration; it is where the window starts.
- Create it early. Creating months ahead costs nothing, because the window does not start until the event date.
- Set the real date. The date is what the clock anchors on, so a placeholder date shortens or lengthens the album by mistake.
- Download before the end. The warnings arrive by email at 14, 3 and 1 days before deletion. Do not use them as the plan.
A date in the past starts now
Setting a date that has already gone does not create an album that expired before its first guest. The clock starts at creation instead. This is not an edge case: a large share of albums are created the same day as the party or within a couple of days of it.
So collecting after the fact works exactly as you would hope. Create it the morning after and you still get the full window.
| Plan | Album life | Then |
|---|---|---|
| Free | 30 days | Deleted after a 14-day grace period |
| Essential | 90 days | Deleted after a 14-day grace period |
| Celebrate | 183 days | Deleted after a 14-day grace period |
| Grand | 365 days | Deleted after a 14-day grace period |
The grace period is the same length as the first warning, so nobody loses an album without having been told.
The warnings before deletion
Email warnings go out 14 days, 3 days and 1 day before an album is removed. If the scheduler misses a stage — a gap in a run, say — you get 1 email covering what you passed rather than 3 at once. Deletion never happens without a warning having been sent.
Treat them as a safety net, not a plan. Download the album in the week after the party, while everyone still cares about it.
The upload window is separate
How long the album exists and how long guests may upload are 2 different switches. You can close uploads the morning after the party and keep the album open for months, which is the usual shape for a wedding. Closing uploads also invalidates guest links immediately.
Leave uploads open longer than you think you need. The second wave of photos arrives the next day, from people who were too busy dancing.
Extending an album
Moving to a longer plan lengthens the window, and the new length is measured from the same anchor rather than from the day you upgraded. That means an upgrade shortly before expiry genuinely buys the difference between the 2 plans.
It does not resurrect a deleted album. Once the grace period has run out, the files are gone.
A timeline that works
Create the album as soon as the date is fixed. Print the codes a week ahead and test them. Leave uploads open for at least 3 days after the party, download everything in the first week, and only then decide whether the album still needs to be online.
Every step of that is reversible except the last one, which is why it comes last.
Common questions
Does creating the album early waste time on the clock?
No. The window is anchored on the event date, not on the creation date.
What if the party has already happened?
The clock starts at creation instead, so you still get the full window.
How long is the grace period?
14 days after the album expires, and warnings go out before deletion.
Can I keep the album but stop uploads?
Yes. They are separate switches. Closing uploads invalidates guest links straight away.
Does upgrading extend an album that is nearly expired?
Yes, measured from the same anchor. It cannot bring back one already deleted.
Still open? Contact
Create your first event
The 2 required fields, and what can follow later.
Test the guest upload first
The check that belongs a week before the party.
Guest page, album and live wall
What stays available for how long.
A guest album for a wedding
Create it early, collect for a year.
Your album expires sooner than expected
Send us the album name and the date you set. The anchor explains most of these.