How can we help?
Everything a host needs before the invitations go out, and everything a guest needs at the moment the code is on the table.
Pick the part of the evening you are stuck on
The articles are short and each one answers a single question. Start with the group that matches where you are.
Getting started
From an empty account to a code you can hand to a printer, usually in an evening.
- Set up your album before the invitations go out
- What to check on the morning of the event
- Change the album name, date and welcome message
- Add a second host who can manage the album
- Run a test upload from your own phone
The QR code and printing
The code is the only instruction that survives a reception, so it is worth printing properly.
- Download your QR code for print
- What size to print the code on a table card
- Put the code on a sign, a menu or a place card
- The code does not scan: what to check first
- Give guests a short web address as well as the code
For guests
What happens on the guest’s phone, including the guests who would rather not touch one.
- How do guests upload photos?
- Do guests need an app or an account?
- Helping older guests use the album
- What a guest sees after uploading
- A guest wants their photo taken down
Photos and downloads
Getting the evening off the album and onto your own drive, at full resolution.
- Download every photo as 1 archive
- Photo resolution and what is stored
- Video length and file size limits
- Why an upload still says processing
- Sort, favourite and hide photos in the album
Privacy and deleting
Who can open the album, who can see a photo, and how to make it all go away.
- Who can see the album, and how to restrict it
- Approve photos before they appear
- Remove a single photo from the album
- Delete the album and everything in it
- How long the album stays open after the event
Billing
1 payment for 1 event, and the paperwork that goes with it.
- What an album costs and what is included
- Get an invoice with your billing address
- Move the album to a new event date
- Cancel or refund before the event
- Extend an album that is already live
Then write to the desk.
There is no ticket queue and no bot in front of the address, and it is read by the people who build the album. If your event is in the next 48 hours, put the date in the subject line and it moves to the top of the pile.
What helps us answer faster
The name of your album, the date of the event, and the phone or browser where the problem appeared. A screenshot of what the guest saw is worth more than a description of it.
If a guest is stuck right now
Say so in the first line. We will answer that before anything else in the inbox.
Every photo of the day, home by morning.
Set the album up before the invitations go out. The code is ready long before the first guest’s coat is off.