Delete your account, or ask for your data
A personal account is deleted in Settings under Right to erasure: retype the account address exactly and it goes at once, with every event, album and guest upload attached to it. A business account is refused there and has to go through support.
There is no working export of your account data — Settings shows the button and it is switched off — so a copy has to be asked for by message. Downloading an album gives you the media, which is not the same thing as a record of the account.
3 actions people mix up
Downloading an album, asking for a copy of your account records and deleting the account are 3 different things. The album download hands you the photos and videos. The account export is a listed feature that is not switched on, and deletion removes the account outright.
Write down the outcome you want before you touch anything. The distinction is what saves somebody who only needed the pictures from closing an account they still wanted.
- Decide what you actually want. The media in hand, a copy of your records, or the account gone for good.
- Download the albums first. Deletion takes the media with it and nothing survives to recover.
- Delete a personal account in Settings. Retype the account address under Right to erasure to confirm it.
- Write to us for anything else. A business account, or a copy of your data, is handled by a person.
| You want | Where it is | What it removes |
|---|---|---|
| The photos and videos | Download, on the event | Nothing |
| A copy of your records | A message to us | Nothing |
| The account gone | Settings, Right to erasure | Everything on it |
| A business account gone | A message to us | Support carries it out |
The first 2 rows leave everything standing. Only the account rows end anything, and neither of them can be undone.
Deleting a personal account
Settings carries a section headed Right to erasure. It asks you to retype the address the account is registered under, and the deletion only runs when that matches exactly. Once it does, the account and the records hanging off it go, and the stored files are removed with them.
You are signed out as soon as it finishes. There is no waiting period, no undo and nothing left on our side to restore from, so do it on your own device rather than a shared one.
A business account is refused here
An account that belongs to an organisation cannot be deleted from personal settings. The attempt is turned down deliberately, because a shared workspace holds other members’ events and contractual obligations that 1 person should not be able to end alone.
Write to hello@qralbum.co.uk from the address the workspace knows and name the organisation. Somebody has to check who is asking and agree what is in scope before anything is removed.
The account export is not available yet
Settings lists Export account data with a button beside it, and that button is switched off. Nothing behind it has been built, so there is no file to produce, no format to promise and no queue you are sitting in. A copy has to be asked for instead.
Write to hello@qralbum.co.uk from the account address and say plainly what you want a copy of. A person reads it and answers you, and asking removes nothing and changes nothing about your events.
An album ZIP is not an account export
The album download does work, and it is the 1 thing on this page that hands you files today. It gives you the photos and videos from a single event, packed as a ZIP. It does not carry your settings, members, consents, billing records or anything else held about the account.
Open the archive locally and check a few files before you delete anything. Keep it somewhere only the people who should see it can reach.
How far the deletion reaches
Deleting the account removes its records and asks storage to drop the objects those records pointed at. Guest uploads go with the events they belong to, and nobody who contributed is warned first. That is worth saying out loud before you press anything.
Separately, every album ends on its own anyway: 14 days after the retention window runs out, the media is removed for good. Ask in writing if you need confirmation about backup copies or a record that the deletion happened.
Common questions
Can I export my whole account from the dashboard?
No. Settings lists the export and the button beside it is switched off.
Is the album ZIP the same as an account export?
No. It holds the media from an event, not the records held about your account.
Why can I not delete a business account myself?
A shared workspace is refused on purpose, so support can check who is asking.
Is there a waiting period before deletion?
No. It runs at once and signs you out, and there is no undo.
Does deleting my account remove what guests sent?
Yes. Guest uploads belong to your events and go with them.
Request your data, or its deletion
The message that stands in for the missing export button.
Delete an event, and what goes with it
The smaller action, when the account is not the problem.
Download everything
The ZIP that gets you the media, and nothing else.
Find receipts and invoice PDFs
Paperwork to save before the account goes.
A guest album for a wedding
Hand the files over before you close anything.
You are not sure which of the 3 you need
Tell us what you want copied or gone, writing from the account address. Often it is 1 event or 1 photo rather than the account.