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Troubleshooting

The link reached the wrong people

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Martin Freiwald, Founder
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5 min
Short answer

Access belongs to the link, not to a person, so a forwarded link works for whoever receives it. Making the album private stops viewing at once: switch off “Album link” under Album → “Public”.

Archiving the event stops new contributions, but it cannot be undone from the dashboard. Neither undoes what somebody has already seen or saved.

How access actually works

There is no guest list. Anyone holding the link can open the page and contribute, which is what makes the whole thing work at a party and also what makes a forward effective. The page itself even offers guests the link to pass on after they upload.

So the question is never who was invited. It is who currently holds the link.

  1. Make the album private first. In Album, open “Public” above your photos and switch off “Album link”. The link then shows nothing at all, to everyone, and you can switch it back on.
  2. Archive the event if uploads must stop. Under Settings → “End this event”. It takes effect at once and cannot be undone from the dashboard.
  3. Reopen deliberately. A password in front of viewing lets you go back to open without going back to public.

Stopping uploads

Contributions stop only when you archive the event, under Settings → “End this event”. That takes effect at once: the code and the guest link show “This link has expired”, and a page somebody already had open can no longer send anything. Viewing is unaffected.

Archiving cannot be undone from the dashboard, so it is a decision you are stuck with. If the worry is who can look, making the album private is the faster lever and you can reverse it.

What each lever stops
LeverStops uploadingStops viewingReversible
Archive the eventYes, immediatelyNoNot in the dashboard
Make album privateNoYes, entirelyYes
Set a viewing passwordNoFor anyone without itYes
Delete a contributionNoThat item onlyNo

None of these reaches a copy somebody already saved. That is the limit of what any switch can do.

Making the album private

This stops viewing for everyone holding the link, invited or not, and the page then shows nothing at all. It is the blunt option, and it is the right one while you work out what to do next.

Tell your actual guests you have done it, or they will report the album as broken.

The password as a middle option

A viewing password lets you reopen the album to the people you choose without making it public again. Everyone types it once, and you give it out through a channel the wrong recipients do not have.

It needs at least 4 characters and it is separate from the download password, which gates taking the files.

What none of it undoes

Anything already viewed has been viewed, and anything already downloaded is on somebody s device. No switch reaches those. Deleting a contribution removes it from your album and from every future download, which is the most any platform can do.

Being clear about that is better than implying otherwise. A host who thinks a switch recalls a copy plans badly.

Setting it up so this is less likely

For anything semi-public, decide before the link goes out: a viewing password from the start, guest downloads left off, and review-first so nothing appears unseen. All 3 are cheaper to switch on beforehand than to retrofit.

For a private party among invited guests, an open link is the right call. The forwarding risk is real but small, and every barrier costs contributions.

Common questions

Can I revoke access for 1 person?

No. There is no guest list, so the levers apply to everyone holding the link.

Does archiving the event also hide the album?

No. The album stays viewable until you switch off “Album link” under Album → “Public”.

Do links guests already have stop working?

For uploading, only once you archive the event — then immediately. For viewing, once you make the album private.

Can I get back something somebody downloaded?

No. Deleting removes it from the album and future downloads, not from their device.

What is the least disruptive option?

A viewing password. The album stays reachable for the people you give it to.

Pass it on
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You need to act quickly

Make the album private, then write to us with the album name. We will help from there.