Update your billing address and VAT ID
Billing details sit with your account, not with an event. Set the company name, address and VAT number there once and every future invoice carries them.
They take effect from the next purchase. An invoice already issued keeps what was on file when you paid.
Where the details sit
With your account, under billing — a different screen from your profile and a different one again from the event settings. All 3 feel like settings, which is why this particular detour is a common one.
Once set, they are stored and reused, so it is a job you do once rather than at every purchase.
- Open billing in your account settings. Not the event settings. This is account-level.
- Fill in company, address and VAT number. The VAT format is checked as you type.
- Then buy. The invoice is generated from what is on file at that moment.
When they take effect
From the next purchase onwards. An invoice already issued records what was true at the moment it was issued, and changing your details afterwards leaves it alone — deliberately, because a record that rewrites itself is a worse record.
So the useful order is: details first, purchase second. Reversing it costs an invoice you cannot correct.
The VAT number format
The field checks the shape as you type and refuses one that does not match, rather than storing something malformed and putting it on an invoice. The country prefix is part of it — a number entered without one will be rejected.
Whether a VAT number changes the tax treatment of your purchase is a question for your accountant, not for this page.
If you are buying privately
Leave the company fields empty. The invoice then carries your name and the amount, which is everything a private purchase needs. Nothing has to be requested separately and nothing is missing from it.
You can add business details later without affecting anything already bought.
They are reused automatically
The details are carried to the payment provider so future purchases pick them up without you retyping anything. That is what makes several events a year manageable rather than repetitive.
If you change company or address, update them once and the next invoice follows.
On a business account
Billing is a separate permission from the rest of the account. An owner can change these details, an administrator cannot, and there is a billing-only role for somebody who handles paperwork and should not be editing events.
That split is worth setting up before the first purchase rather than after.
Common questions
Where are the billing details?
In your account settings under billing — not in your profile and not in an event.
Will changing them fix an invoice I already have?
No. They apply from the next purchase onwards.
Why is my VAT number rejected?
The format is checked as you type. The country prefix is part of it.
Do I have to enter them for every event?
No. They are stored and reused for future purchases.
Can an administrator change them?
No. On a business account billing is the owner s permission, or a billing-only role.
Still open? Contact
Invoices and VAT receipts
What the invoice carries once it is issued.
Payment methods and currencies
The step that comes after this one.
Update your profile and language
The other account screen, and what is on it.
A guest album for a company event
Set it up once, invoice it all year.
The VAT number will not save
Send us the number and the country. The format check is strict about the prefix.